How do I track my order?
Answer: By default customers are updated on their order status via email, however:
- You can track your order using the virtual chat assistant, Select "What's my order status" in the chat prompt then proceed to input your email address and order number eg. (#1001) in the chat to display your order status.
- You can also Contact Us via Telephone to know your order status.
How long does it take for my order to be delivered?
- Orders placed before 11am will be delivered on the same day
- Orders placed after 11am will be delivered on the next day
Kindly refer to our Shipping Policy
Can I make Bulk Purchase Online?
How do I change or cancel my order?
What is your Return or Exchange Policy?
- Kindly refer to our Refund Policy
What Payment Options are available?
- Payments can be made via Mobile Money from all networks and Visa or Master Debit/Credit Cards for now.
Can I Place an Order over the phone?
- Yes!, you are just a phone call away from placing an order during our working hours (Monday-Friday, 8am to 5pm and on Saturdays, 9:15am to 2pm)
What should I do if payment is declined?