FAQs

How do I track my order?

Answer: By default customers are updated on their order status via email, however:

  • You can track your order using the virtual chat assistant, Select "What's my order status" in the chat prompt then proceed to input your email address and order number eg. (#1001) in the chat to display your order status.
  • You can also Contact Us via Telephone to know your order status.

 

How long does it take for my order to be delivered?

Answer: 

  • Orders placed before 11am will be delivered on the same day
  • Orders placed after 11am will be delivered on the next day

Kindly refer to our Shipping Policy

 

Can I make Bulk Purchase Online?

Answer:

  • Yes! For Bulk or Wholesale purchasing, kindly Contact Us via Email or Telephone

How do I change or cancel my order?

Answer:

 

What is your Return or Exchange Policy?

Answer:

 

What Payment Options are available?

Answer:

  • Payments can be made via Mobile Money from all networks and Visa or Master Debit/Credit Cards for now.

Can I Place an Order over the phone?

Answer:

  • Yes!, you are just a phone call away from placing an order during our working hours (Monday-Friday, 8am to 5pm and on Saturdays, 9:15am to 2pm)

What should I do if payment is declined?

Answer:

  • Kindly reach out to us via Email or Telephone, We will be more than delighted to assist you.